Patients Rights

Patients have rights and associated responsibilities in the course of their health care service delivery. All contracted health plans have formal statements of patient rights and responsibilities. The following represents some of the rights a patient has at Kalson Medical Group:

  • Be treated with dignity and respect.
  • Exercise these rights without regard to gender, sexual orientation or cultural, economic, educational, or religious background.
  • Be provided with information about Kalson Medical Group, its services, and the health care service delivery process.
  • Be informed of non-emergent cost of care and receive an explanation of the patient's financial obligations as appropriate, prior to incurring the expense (including co-payments, deductibles, and coinsurance)
  • Examine and receive an explanation of bills generated for services delivered to the patient and payable by patient (e.g. non-covered services).
  • Have 24-hour access to the patient's primary care physician (or covering physician).
  • Receive complete information about the diagnosis, proposed course of treatment or procedure, alternate courses of treatment or non-treatment, the clinical risks involved in each, and prospects for recovery in terms that are understandable to the patient, in order to give informed consent or to refuse that course of treatment.
  • Actively participate in decisions regarding the patient's health care and treatment plan, regardless of cost or benefit coverage. To the extent permitted by law, this includes the right to refuse any procedure or treatment. If the recommended procedure or treatment is refused, and explanation will be given addressing the effect that this will have on the patient's health.
  • Receive reasonable continuity of care and be given timely and sensible responses to questions and requests made for service.
  • Voice complaints or appeals about Kalson Medical Group or the care it provides.
  • Make recommendations regarding Kalson Medical Group patients' rights and responsibilities policies.
Kalson Medical Group